Ways to Modernize Your Incident Management

Your IT service management should cover internal users’ requests as well as needs of external customers. Of all these areas, incident management is the most critical aspect that the IT support team prioritizes. Automating responses to incidents should be a priority of any incident response team. In fact, automation helps provide superior service. Below are the steps your IT support team can take to modernize its response to incident management.

Establish Team Priorities

The occurrence of an incident could make internal users and key stakeholders to panic. Nonetheless, the IT team can automate its incident management to stand out amid the crisis. One of the ways to achieve this is to establish measures to take when an incident occurs. Your response should go above and beyond identifying and investigating the cause of the problem. It should involve the definition of accountability and allow team members to learn from an incident. Besides the cost of service downtime, an event can tarnish the reputation of a company. However, business owners can mitigate the risk of reputation damage by nailing their communication strategy. You should make it clear to all stakeholders on how to respond to an incident. You can visit https://www.pagerduty.com/use-cases/it-operations/ to learn more about modernizing incident management.

Define Processes and Paths

Your response team needs a proactive and standardized way to measure the time it takes to resolve a problem. However, companies need standard communication paths and processes to achieve this. Moreover, companies should allow their incident response teams the flexibility to respond to any crisis that may occur. You should know what takes place at each step, and the team responsible for updating stakeholders. Alternatively, one can set out guidelines for messaging maintain seamless communication. That way, the team can resolve the event faster.

Use Your Knowledge Base to Automate and Integrate

No one can overlook the importance of being knowledgeable in today’s business world. Your incident response team will have more answers to a solution when more articles are available to them. A self-service option will drive costs down and increase the rates of customer satisfaction. In fact, integrating your knowledge base with your service desk will take customer experience to an elevated level. Automation of incident management will help keep your customers happy and satisfied. It also promotes the art of sharing knowledge and enables the team to work smarter and faster as well as make it easier for team members to collaborate.

Use Automated Chats

Research has shown incident response teams spend much of their time on the diagnosis and investigation stages. In fact, more time is spent on these two stages than anything else. As such, these are the areas that a team should prioritize when it comes to reducing time wastage. However, incorporation of automated processes can help reduce time wastage. Integration of chats with your service desk solution can help the incident management team to identify potential bottlenecks and ultimately fix them. In fact, integration allows team members to address an issue with full visibility and without the need of sending emails.

Top 3 Expansion Hacking Tools for Small Business

Top 3 Expansion Hacking Tools for Small Business

Growth hacking is something every business owner is working hard to figure out. Those who never make it often view it as technical stuff not noticing that with the right tools you can better implement your plan.

Virtually all Business to Business marketers and company owners are on a continuous search for techniques on how to grow. They all know that achieving growth allows one to find the best marketing channels and utilize them to link up with the appropriate audience. Thanks to expansion hacking tools entrepreneurs can now gauge the performance of their marketing plans across several platforms. And through this data, one can discover the best tactics for engaging target customers.

Why you need to invest in growth hacking

Expansion hacking helps small businesses and B2B startups grow speedily without having to put in much money. Combining different hacking tools gives all the details you need on target markets plus their buying patterns. Moreover, you can also measure the effectiveness of your digital marketing approach and make tweaks if need be. Apart from using tools, growth hacking also involves:

  • Gathering user feedback and making changes accordingly
  • Posting only relevant and shareable web content
  • Retargeting every post and page on its own
  • Revising old content

That said, here’s a list of top 3 expansion hacking tools for B2B companies.


The significance of emails in creating a stable channel that boosts customer experience as well as sales can never be overlooked. Reply.io is one expansion-hacking tool that automates your sales platform and enables entrepreneurs to begin email campaigns. Furthermore, you can run tests on topics and have an automatic follow-up mail sent to target markets as scheduled.


Calendly allows companies to schedule meetings and can trigger expansion in different ways. The tool eliminates the need for to-and-fro emails between the company owner, working staff and customers. Calendly is all-inclusive enabling for one-on-one, group, and joint meetings where the invitee chooses who they wish to meet from a page listing all staff ensuring efficient business growth.


Buzzsumo.com is the perfect platform for spotting relevant content topics as well as keywords that may more likely be viewed by target customers on social media. The site gives data that assists you in producing and posting only hot topics that will capture the consumer’s attention, make them share and as a result boost up conversion. Lastly, you can spy on what your competitor s posting to ensure you aren’t lagging behind.


To see growth, you have to pay for premium tools and services through processors like Wirecard review or any other payment processor your tool vendor prefers.

Author bio: Electronic payments expert Taylor Cole is a passionate entrepreneur who enjoys to write, produce music, and travel. Bestpaymentproviders is the UK’s best wirecard review company, serving both traditional and high-risk merchants.



Xeriscaping is Beneficial

What is xeriscaping?  It is the selection of a variety of native plants and other well-adapted species that can thrive in a landscape using as little supplemental water as possible. This low-water landscaping allows the ability to have a beautiful garden with seasonal flowers even if your area is restricted on its use of water. The environment also benefits from xeric plants having to use a great deal less water. Contouring of the soil and grading can guide available moisture to a place in the landscape where it can be used, such as a rain garden. Another benefit is the owners being able to save money and time on the property’s landscaping and get away from the constant maintenance needed by the usual lawn and flowerbed garden.

Xeriscaping is Beneficial

A proper landscaper can take the guesswork out of designing, creating, installing, and caring for these plants and provide  a comprehensive plan for reliable systems for irrigation, draining, and erosion management. The first two summers require thorough and regular watering so that the plants can develop the deep root systems needed to become strong. Once mature, the plants can be watered usually only once a week during the hottest times. Professional landscapers normally recommend a drip irrigation system as a requirement for xeriscapes unless you are able to harvest free rain water into underground tanks or barrels.

When searching for xeriscape landscaping Atlanta Georgia and its surrounding areas, as well as elsewhere in Georgia and in Kentucky and South Carolina, you would be wise to choose LMS Atlanta and its team of experienced landscaping professionals to help establish a cost-effective plan for landscape care and maintenance. They proudly provide proven methods of landscape design and high quality services for their commercial clients who want to make the most of their outdoor space and keep the beauty of green and flowering surroundings on their properties.

Instead of having to hire a group of contractors with each having different specialties, you can get total management from one team that you can count on. Contact  LMS Atlanta to make an appointment to discuss their many premium commercial landscaping services and what their design specialists can accomplish for you. Browse through their gallery to gain an idea of the outstanding landscaping services they have provided for other businesses.